Terms of service

Created: January 15, 2025
Last updated: October 6, 2026

Overview

This website is operated by Stratos Commerce Solutions DBA RadPaws. Throughout the site, the terms "we", "us" and "our" refer to Stratos Commerce Solutions DBA RadPaws. Stratos Commerce Solutions DBA RadPaws offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms & Conditions", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms & Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms & Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms & Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms & Conditions are considered an offer, acceptance is expressly limited to these Terms & Conditions.

Any new features or tools that are added to the current store shall also be subject to these Terms & Conditions. You can review the most current version of the Terms & Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms & Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SMS & Text Messaging

Where you voluntarily provide your mobile phone number and affirmatively opt in, you may consent to receive text messages from Stratos Commerce Solutions DBA RadPaws.

Marketing text messages may include special offers, discounts, promotions, and service updates. Non-marketing text messages may include order updates and other service-related notifications.

Consent to receive text messages is optional and is not a condition of purchase or use of our services.

Message frequency may vary. Message and data rates may apply. Text HELP for assistance. Reply STOP to opt out.

Your consent applies only to the category or categories of text messages for which you have affirmatively opted in. Marketing and non-marketing text-message consent may be requested separately.

We will honor valid opt-out requests unless you later complete a valid resubscription process.

For more information about how we collect, use, disclose, and protect your mobile information, text-message opt-in data, and consent, please review our Privacy Policy.

Shipping & Delivery

We work hard to process and ship your order as quickly as possible.

Processing Time: Orders are typically processed within 1–2 business days.

Estimated Delivery: Most orders arrive within 3–7 business days after shipment. Delivery times may vary depending on your location, carrier delays, weather conditions, holidays, or other factors outside of our control.

Once your order ships, you will receive a confirmation email with tracking information so you can monitor your delivery.

Return Policy

If you are not completely satisfied with your purchase, we are offering you a 90-day guarantee on all purchases. Simply send the item(s) back to us for a full refund or replacement, less shipping & handling.

To be eligible for a return and full refund, your item must be in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require that you include a note with the following information:

Full Name
Email address used to purchase your order

Contact Us

Stratos Commerce Solutions DBA RadPaws

312 W. 2nd St #3658
Casper, WY 82601
United States

Phone: +1 (888) 844-4024
Email: support@radpaws.com

Return Address

RadPaws c/o DLX Logistics
7233 Freedom Ave NW
North Canton, OH 44720

Refunds

Once your return is received and inspected, your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment within 5–10 business days.

If, for any reason, your return arrives in unacceptable condition, we will notify you by email that your return has been rejected.

Products & Services

RadPaws LED Harness — $49.99

RadPaws LED Harness — $49.99 + $8.99 Shipping & Handling. This is a one-time purchase. Shipment via USPS typically takes 3–5 business days from the date the order was placed. Your credit card will be billed radpaws.com on your statement.

RadPaws LED Pet Collar — $19.99

RadPaws LED Pet Collar — $19.99 + $8.99 Shipping & Handling. This is a one-time purchase. Shipment via USPS typically takes 3–5 business days from the date the order was placed. Your credit card will be billed radpaws.com on your statement.

RadPaws Nylon Leash — $14.99

RadPaws Nylon Leash — $14.99 + $8.99 Shipping & Handling. This is a one-time purchase. Shipment via USPS typically takes 3–5 business days from the date the order was placed. Your credit card will be billed radpaws.com on your statement.

RadPaws Pet Grooming Brush — $39.99

RadPaws Pet Grooming Brush — $39.99 + $8.99 Shipping & Handling. This is a one-time purchase. Shipment via USPS typically takes 3–5 business days from the date the order was placed. Your credit card will be billed radpaws.com on your statement.

Products sold on RadPaws are one-time purchases unless otherwise stated. Orders are processed securely and shipped via USPS within standard processing times.

By completing your purchase, you agree to our Terms & Conditions, Shipping Policy, Refund Policy, and Privacy Policy. Charges on your credit card statement will appear as RADPAWS.COM.

Privacy & Mobile Information

Our collection, use, disclosure, and protection of personal information is governed by our Privacy Policy.

Mobile phone information, text-message opt-in data, and SMS consent will not be sold, rented, shared, or disclosed to third parties or affiliates for their own marketing or promotional purposes.

Mobile information and SMS consent may be disclosed to service providers solely as necessary to deliver and support text messaging services on our behalf. Such service providers are not permitted to use this information for their own marketing or promotional purposes.

Changes to These Terms & Conditions

We reserve the right to update, change, or replace any part of these Terms & Conditions by posting updates and changes to our website.

It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of changes constitutes acceptance of those changes.